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Store Policy

Customer Care

At LuminaOne Pro, we are dedicated to providing exceptional customer service and ensuring your complete satisfaction with our products. Whether you have questions, need assistance, or require support with your purchase, our customer care team is here to help.

Contact Us:

How Can We Help You?

  • Order Inquiries: For questions about your order status, shipping, or delivery.

  • Product Support: Assistance with product setup, usage, or troubleshooting.

  • Returns & Exchanges: Guidance on our return policy and the process for returns or exchanges.

  • General Questions: Any other inquiries or feedback you may have.

We aim to respond to all inquiries within 24 hours. Thank you for choosing LuminaOne Pro. Your satisfaction is our top priority, and we look forward to assisting you!

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Privacy & Safety

Privacy and Safety

At LuminaOne Pro, your privacy and safety are of utmost importance to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.

Privacy Policy:

  • Data Collection: We collect only the information necessary to process your orders and provide a personalized shopping experience. This includes your name, contact information, payment details, and shipping address.

  • Data Use: Your information is used solely for order processing, customer service, and improving our services. We do not share, sell, or disclose your personal information to third parties without your explicit consent, except as required by law.

  • Data Security: We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes the use of secure servers and encryption technologies.

Safety Measures:

  • Product Safety: All our products are rigorously tested to ensure they meet safety and quality standards. We are committed to providing reliable and safe products for our customers.

  • Online Security: Our website uses secure sockets layer (SSL) encryption to protect your personal and payment information during transactions. We also regularly update our security protocols to safeguard against cyber threats.

Your Rights:

  • Access and Control: You have the right to access, update, and delete your personal information. You can also opt-out of receiving marketing communications at any time.

  • Contact Us: If you have any questions or concerns about our privacy practices or need assistance with your data, please contact our customer care team.

Contact Information:

Thank you for choosing LuminaOne Pro. We are committed to maintaining your trust and ensuring the privacy and safety of your information.

Payment Methods

Wholesale Inquiries

Thank you for your interest in LuminaOne Pro!

For wholesale or larger orders, we are here to assist you. Whether you need to place a bulk order for your business or a large project, we will ensure everything is sorted out to meet your requirements.

Please contact us directly with your wholesale inquiries so we can provide personalized support and detailed information. We will work with you to calculate stock availability, pricing, and any other specific needs you may have.

You can reach us at:

Payment Methods

- Credit / Debit Cards
- PAYPAL

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